Privacy Policy

Privacy Policy Information

The Motif Collection
Effective Date: 21 November 2025

At The Motif Collection, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

This website is operated by The Motif Collection, offering handmade sensory products, educational resources, and professional consultancy services in the Early Years sector.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: hello@shandiachua.com

2. Information We Collect

We collect and process personal information that you provide directly to us, as well as data collected automatically through website use. This includes:

  • When booking a consultancy session via Calendly: your name, company name, email address, and telephone number.
  • When purchasing a product or digital resource via Stripe: your name, billing address, email address, and payment details. (Payment data is securely processed by Stripe; we do not store card information.)
  • Automatically through Google Analytics: technical data such as IP address, browser type, and pages visited, used only for improving the website experience.

3. How We Use Your Information

We use your data to:

  • Process orders and deliver products or services.
  • Communicate with you about your order, appointment, or enquiry.
  • Provide customer support and respond to messages.
  • Improve our website and services through analytics.
  • Comply with legal obligations (such as tax and accounting requirements).

We will never sell or rent your personal data to any third party.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: to fulfil orders, provide consultancy services, or manage bookings you make.
  • Legitimate interests: to analyse website use and improve our services.
  • Consent: where you have opted in to communications or cookie preferences.

5. Data Retention

We retain your information only for as long as necessary to fulfil the purposes it was collected for, including for legal, accounting, or reporting requirements.

  • Booking and order information is retained for up to six years for tax and record-keeping purposes.
  • Analytics data is typically retained for up to 26 months.

6. Data Sharing

We only share your data with trusted third parties where necessary to provide our services, including:

  • Calendly – to manage bookings and appointments.
  • Stripe – to securely process payments.
  • Google Analytics – to monitor website traffic and performance.

Each of these providers has its own privacy policy and data protection practices. The Motif Collection is not responsible or liable for how third parties handle, store, or secure your personal information. We strongly recommend that you review the privacy policies of these third parties directly to understand how they process your data:

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

While we strive to ensure the security of your information, no system can be guaranteed as completely secure. Any transmission of data is at your own risk.

8. Your Data Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request erasure of your data (where legally permissible).
  • Object to or restrict certain processing activities.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please email hello@shandiachua.com. We aim to respond to all requests within 30 days.

9. Cookies and Analytics

This website uses cookies to enhance your browsing experience and analyse traffic through Google Analytics.
You can adjust your cookie preferences or disable cookies entirely through your browser settings. Please note, disabling cookies may affect website functionality.

For more information, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be revised accordingly.

11. Contact Us

If you have any concerns or complaints about how your data is handled, please contact us at:
Email: hello@shandiachua.com

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.